[su_dropcap style="flat"]P[/su_dropcap]rofessor Sumantra Ghoshal, who passed away on March 3, 2004 was the Founding Dean of Indian School of Business, Hyderabad.
In a World Economic Forum talk, Prof. Ghosal talked about the "Smell of the Workplace" as a metaphor to describe the need for creating a new context that enables employees to change their mindset from that of Constraint, Compliance, Control and Contract to that of Stretch, Discipline, Trust and Support.
Organisational leaders who create grand strategies and plans are often unaware of how the front-line people who interact with customers perceive such strategies and plans. In the absence of a deliberate effort to create a context of Stretch, Discipline, Trust and Support, employees tend to view strategies and plans with a mindset of Constraint, Compliance, Control and Contract.
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