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Finding the middle ground for Doctor-Stakeholder Relationship

Executive Summary

Healthcare systems around the world differ – public, private or a mix of both public and private (like in India). With all the variance in healthcare delivery models, the risks to healthcare professionals remain universal: needle injuries to litigations to episodes of threats/ violence (verbal or physical).

Universal discussions in healthcare include accessibility, affordability, quality: a topic of increasing importance is the trust-deficit in the doctor-patient relationship. It may not just be patients, but a larger stakeholder universe including healthcare activists, media, government, payers (insurance), etc. The action of insurance companies withdrawing cashless facility at private hospitals in 2010, got my interest in this subject for research. One insight from that research: while people had their grievances with the healthcare system, doctors were ranked number one for respect amongst other professionals!

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